A couple of days ago I got a phone call from Vecy at some IT company claiming that I had a virus on my computer. Here's how that conversation went:
Vecy: Good morning sir, I am Vecy calling from *she mumbles a name here which I didn't understand*, I understand you have a problem with your PC.
Me: Which PC?
Vecy: Sir, I cannot specifically tell you which brand the PC is but my system is showing me that your computer has over 1000 critical errors and if they are not removed it may cause the PC to stop working altogether.
Me: But how have you got this information?
Vecy: Sir we have been doing a security scan of the data and we came across these errors. This information is stored in the URL's and this is how we know.
It didn't take long for me to realise this was a scam. Firstly her heavy Indian accent would not allow her to pronounce her fake name properly! I assume she was trying to go for Becky but sometimes Indians have problems pronouncing the letter 'B'. Secondly, if there were over 1000 critical errors on my system I would know about them! And the errors are certainly not stored in URL's! I thought I'd play along for a bit and see how things panned out.
Me: OK so what can I do?
Vecy: Well sir, I can fix these problems immediately you won't have to do anything. I can show you exactly what the problem is. Are you near your computer sir?
Me: No, it's upstairs.
Vecky: OK sir, well you can give me your mobile number sir and I will call you on that.
Me: I don't have a mobile.
Vecky: Sir someone in your house has a mobile?
Me: Yes, my sister. Let me check if she is home.
I then went off, went to the toilet and came back.
Me: My sister isn't at home and I don't have a phone. I have trouble using this modern technology.
Vecky: Sir, I can call you back when you have a mobile, it is important I show you what is wrong with the system.
Me: I can go and check the PC. Tell me what I need to do.
Vecky: Well it would be easier for me to do it for you.
Me: Look, I haven't got access to a mobile and now you've scared me. Tell me what I need to do.
Vecky: OK sir, you need to click on 'Start' then 'Run' and type in 'event viewer' and then press enter.
I made her spell it out a few times. I then told her to hold the line and went off to the other room. I then watched the last 10 minutes of a repeat of Come Dine with Me.
Me: Becky, wow, my computer has nearly 1,000 errors. It's totally f**ked.
Vecky: Sir, there is no need to worry, I can clear these errors up.
Me: I only bought this PC two weeks ago. How can it be so badly infected?
Vecky: These things happen without you knowing sir. I can fix these errors sir.
Me: Well the system is still under warranty I can take it back.
Vecky: Sir there is no need for that, I have a simple solution that will take 5 minutes.
Me: Thank you Becky but that is not the point. I bought this machine off a guy called Steve. He said it was in perfect working order and that I would have no problems. But now you tell me this machine is full of errors. I am going to f**k him up. The little f******g bastard.
Vecky: Sir I can fix this problem for you.
Me: Becky, when I put the phone down, I am going to call all my mates, Chopper Harris, Razor Ruddock and Stuart Psycho Pearce and we are going to give him the biggest beating of his life. How dare that son of a b*tch try and make a fool out of me. I am going to smash his head in with a hammer and stab his eyes with a screwdriver.
Vecky: Sir....
Me: No Becky, I thank you for all your help and for highlighting this problem to me but I am now going to commit a serious crime. Thanks for your call.
I then hung up. I've not had any follow up calls since then.
A bit of Googling shows that this type of scam is pretty common in the UK. Scammers from Indian call centres phone up customers claiming to be Microsoft certified engineers and after frightening the victim with tales of abundant errors and near catastrophe they then launch a program which takes control of the victims system. But nothing sinister happens, all they do is download some free software like Avast, run a scan and then charge you for the pleasure! Although they are providing a service of sort, it is at a highly extortionate rate.
Browsing forums a lot of victims or would be victims indicate that there is a possible link between the scammers and BT. It appears that a lot of people who are or have been BT Broadband customers are getting these calls. Some suspect call centre workers in India are passing on UK customer details on to the scammers.
If you get a call from Vecy or anyone else who is unable to pronounce their name properly, excercise caution!
Links
Virus phone scam being run from call centres in IndiaThose 'PC virus' phone call scams: the unanswered questions